Compliance and Quality Technician

Job Purpose

To ensure that the MPM global Quality processes are followed, ensuring food safety and food quality standards are adhered to. Key contact for factory and 3^rd party liaison for complaints. Promoting corporate values and continuous improvement on all elements.

This role deals with a wide variety of tasks including, but not limited to the following:

Core Responsibilities:

Compliance & Quality

• Ensuring suppliers and manufacturing sites are meeting quality and compliance requirements for MPM post launch.
• Owning the MPM customer complaints systems, trending and complaints reduction plan. Ensuring suppliers are working to our MPM complaints requirements.
• Raise any issues of concern from a quality or compliance concern from manufacturing and supplier sites that puts the product at risk.
• Populate and Process Compliance data (ex: packaging obligations, factory CCP results, etc.)
• Work with Quality & Compliance team to develop standardisation across factories and products globally.

Complaints/Queries

• Log global quality complaints.
• Support complaints investigations through to resolution and root cause analysis. Liaise internally with key stakeholders as required.
• Escalate non-compliance & quality performance issues with line manager and suppliers.
• Review and actively manage trends within non-conformances, working to agreed timelines.
• Review and actively manage trends within complaints, working with the manufacturers to drive complaints trends and CPMU down in a complaints reduction plan.
• Support colleagues globally to assist in timely resolution or to support queries as required within their markets. Flexibility may be required at times to support meetings.

Product Testing

• Lab testing – sending samples and logging/saving data collection. Save and file the results of external QC laboratories.
• Support the Quality product testing program for the business and keep track of testing and rotation.
• Liaise with third-party laboratories and advise on priorities and tasks, provide supporting information & data as required.
• Ensure all Quality checks are carried out on Existing Product Development (EPD) & New Product Development (NPD), giving support to the Innovation teams in their various projects.
• Ensure that samples from all factories are sent for quality, legal compliance and food safety testing.
• Key liaison between factories and testing houses to ensure the process is adhered to or to define and improve current ways of working.

Reporting

• Prepare monthly KPI reports on complaints for board reports.
• Prepare monthly reports to give an overview of 3^rd party and internal product analysis.
• Prepare ad hoc reports as required for supplier review meetings, internal reference and complaints.
• Manage product data in Product Information System (PIM).
• Create and manage team to provide information for monthly Newsletters
• Complete version control of documents, change control, process flow documents as required.

Recall

• Assist with recall procedure and product issues in different countries.
• Assist any annual mock recall or traceability processes.

Deputy – Different areas will be mutually agreed to cover off in a deputy capacity as part of the teams development and ability to work agile as a team when other team members are off from work.

Any other duties commensurate with the level of responsibility of this role.

 

Knowledge, Skills and Experience

Essential

• A minimum of 1 years’ experience within a technical discipline, in a food manufacturing environment.
• Communication skills with multiple stakeholders – both internal and external.
• Experience of complaint management to root cause analysis.
• Working knowledge of a Quality/Technical functions, including processes, process flows, specifications.
• IT literate including use of PowerPoint, Word, Excel, and Outlook.

Desirable

• Degree or experience in a food or relevant discipline.
• Advanced skills in Excel and Power Point.
• Experience in sensory evaluation of food.

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