National Account Manager



Job Purpose

To deliver sales & profit of MPM products to, and manage the relationship with, new and existing customers as identified.

This role deals with a wide variety of work tasks including, but not limited to the following:



Direct account responsibility for delivering profitable sales growth in your key customers

  • Building collaborative, cross-functional relationships to ensure our customers consider MPM as their partner of choice to drive category growth
  • Drive MPM brand location, shelf space, ranging, NPD and distribution, instore and online, to maximize sales and margin
  • Analyze EPOS and category data alongside Category and Product to identify and influence ranging and development decisions
  • Agree and execute a robust promotional plan
  • Analyse promotional effectiveness in relation to volume, profit, competitor set and pricing mechanics across MPM and key grocery customers
  • Lead cross-functional teams to deliver customer range reviews and brand planning sessions, as required
  • Review and maintain accurate forecasting across all key customers
  • Review and process all customer claims
  • Ensures all key stakeholders sign off for all customer pricing


  • Communicate regularly, and in a timely manner, with Supply Chain and Forecasting to ensure volume forecasts for base, promotion, NPD and new listings are up to date
  • The sharing of forecast and actual sales performance as part of our internal Stage Gate process
  • Collaborate with Marketing and Category to execute win/win solution for customer review


  • Submit weekly report to GM ANZ to share previous week’s highlights, issues & results
  • Submit monthly reports to GM ANZ detailing drivers of previous monthly/YTD/YTG performance vs. Budget across Sales and Spend


  • Develop and implement promotional plans by customer, feeding volumes into the Sales forecast (see above)
  • Work closely with Brand Manager to negotiate and implement Trade and Consumer marketing plans instore, online and through customer specifical tools e.g. loyalty cards


  • Monitor stock levels and lead communication on supply issues internally / externally
  • Turnover, Spend % and GSV as part of the Account P&L


  • Organisational skills: Highly organised and adopts a methodical approach to their work
  • Time management: Uses time effectively and efficiently to manage a busy workload with the ability to prioritise important tasks, work well under time pressure and to set deadlines
  • Attention to detail: Ensures accurate delivery of information and collateral in an effective manner
  • Learning and development: Seeks feedback and learns from experience as well as proactively seeking opportunities to learn and develop
  • Open to change: Able to work in a fast paced and continuously evolving environment
  • Team Player: Comfortable working both individually and as part of a cross cultural team
  • Commercial Acumen: Able to understand and evaluate commercial scenarios, the impact of costs and has a focus on profit when driving sales growth
  • Financial Acumen: Understands key profit drivers, ways to improve ROI & financial promise
  • Effective relationship builder: Dedicated to developing and maintaining relationships by gaining trust, respect meeting the expectations of internal and external customers
  • Action Orientation: A self-starter who can react effectively to opportunities or issues
  • Confident negotiator: Able to tackle difficult objections and create positive buying environment
  • Focus on execution: Can assess in-store needs and work with marketing teams to develop POS/media plans for customers
  • High level of self-supervision & discipline: Full preparation for customer calls/meetings, prioritisation of work, delivery of meetings, nutritional training & timely agreed follow-up


Qualifications, Skills and Experience:

  • Excellent Communication skills: The ability to communicate clearly and concisely with customers and key stakeholders within the business and work collaboratively with customers and stakeholders to communicate updates and issues
  • Strong presentation skills:  To deliver compelling presentations for both external & internal business meetings
  • IT literate:  Competent to use Excel & PowerPoint along with experience of working with customer data.  Full training will be given on in house systems
  • Strong listening, written and oral skills:  Essential in demonstrating sales capability, knowledge and understanding of the business, products and people.
  • Educated to Degree Level: Desirable
  • Sales Experience:  To include minimum 2 years KAM and/or NAM experience together with competencies around category review, data and trends analysis


In return you will receive some great benefits including –

•Free car parking

•Free gym

•Working in an exciting fast growing company

•25 days holiday plus bank holidays and your Birthday off!

•Modern offices

•Monthly Meditation/mindfulness sessions

•Discounted Products

•Option for Private Healthcare after 6 months

Is this role for you?


If this exciting opportunity sounds like a great fit for you, apply today with your CV and cover letter and current salary.


Share this role:

Upon submission of your completed application to MPM either via direct application or speculative, you hereby agree to the processing of your personal information as per the guidelines set out within our Privacy Policy and to allow for the secure process of your information throughout MPM’s recruitment and hiring practices.