Quality Assistant


Job Description

If you’re interested in being part of a global team that is dedicated to delivering simply better pet food with natural ingredients you can see, MPM Products may just be the company for you. Our staff are a talented, enthusiastic and passionate team with a spark for going that extra mile.

We currently have an exciting full-time permanent opportunity within the Technical Team to ensure that the MPM global technical, regulatory and quality control processes are followed in-line with relevant standards and corporate values and to embed continuous improvement on all elements.


As part of your role you will deal with a wide variety of tasks including but not limited to –

Product testing

  • Follow the QC test programme for the business.
  • Liaise with JMB and third-party QC labs and advise on priorities and tasks, provide supporting information & reports as required.
  • Ensure all QC checks required are carried out on NPI, at all stages of development and report back to the business accordingly.
  • Ensure that samples from factories other than Thailand are sent to the UK for random testing.


  • Manage the monthly Quality Control meeting, own the follow up & review of actions.
  • Manage the collection of non-conformance data and report accordingly.
  • Produce QC reports, including but not limited to collection and analysis of non-conformance data, KPI data for the business (e.g. complaints per million units, complaint type and historical trends)
  • Ensure relevant parties are aware of QC issues and provide necessary documents or action to support resolution, including external communications.
  • Produce weekly communications, reporting on key topics.

Issues resolution

  • Follow the framework for providing feedback on issue resolution for suppliers using our MPM resource based in Bangkok.
  • Assist with the follow up of non-compliance & quality issues with the relevant suppliers.
  • Review and actively manage trends within non-conformance’s, working to agreed timelines. Manage case closures.
  • Review the group product data sheets using the Sciantec reports & advise/update any non-conformance’s.
  • If Sciantec report shows a product is outside product specification request an explanation from the relevant factory.
  • Review any ongoing change in the natural nutrients profile of a product as written in a Sciantec report. Escalating to the wider business for review, log info. and re-test if necessary.

Complaint handling

  • Follow complaint process procedure for customer and consumer.
  • Assist in handling of Customer (e.g. retailers) and consumer complaints including communication through to resolution.

Product recall

  • Assist with recall procedure and product issues in different countries.
  • Assist any annual mock product recall procedures and ensure the process is fully documented.


  • Highly organised and methodical approach.
  • Excellent communication skills are required as working collaboratively with customers and stakeholders is a key part of this role.
  • Uses time effectively to manage a busy workload with the ability to prioritise important tasks and set deadlines.
  • Desire to learn and develop to take on further responsibilities in the future.
  • Ability to work in a fast paced and continuously evolving environment.
  • Comfortable working both individually and as part of a team.
  • Ensures accurate delivery of information and collateral in a timely and effective manner.
  • Dedicated to meeting expectations of internal and external customers.
  • Willingness to roll up sleeves and take things on & learn.
  • IT literate including use of Excel, Word, PowerPoint, and outlook.
  • Knowledge of quality systems/ processes.
  • Relevant experience of working in a food quality function desirable.

In return you will receive some great benefits, including:

  • Free car parking
  • Free gym
  • Working in an exciting fast growing company
  • 24 days holiday plus bank holidays and your Birthday off!
  • Modern offices
  • Monthly Meditation
  • Discounted Products
  • Option for Private Healthcare after 6 months

Is this role for you?


If this exciting opportunity sounds like a great fit for you, apply today with your CV and cover letter
including your current salary.



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