Job Purpose

To manage the collection of outstanding customer debt across the UK/ROW business, ensuring customer accounts are maintained accurately and cash receipts are posted and reconciled in a timely manner. The role will support the achievement of company cash flow and payment days targets through proactive credit control, effective relationship management, and cross-functional collaboration to resolve payment queries and short-paid invoices.

This role sits within the UK-based Finance team and supports MPM’s UK and Rest of World (ROW) customer accounts.

Key Responsibilities

This role deals with a wide variety of work tasks including, but not limited to the following:

Credit Control & Collections

• Maintain a sales ledger of approximately 100+ customer accounts across the UK and international markets.
• Proactively collect outstanding debt in accordance with agreed payment terms.
• Monitor aged debt and escalate overdue accounts where appropriate.
• Support the achievement of company debtor days (DSO) and cash collection targets.
• Build and maintain positive working relationships with customers whilst ensuring timely payment.

Cash Allocation & Reconciliations

• Post and reconcile customer receipts accurately across multiple currencies.
• Investigate and resolve unidentified receipts and allocation discrepancies.
• Reconcile customer accounts and ensure ledgers remain accurate and up to date.
• Prepare and maintain customer account reconciliations where required.

Query Resolution

• Investigate short payments, pricing discrepancies, deduction claims and other customer payment queries.
• Work closely with Sales, Customer Service and Finance teams to resolve disputes efficiently.
• Track outstanding queries and ensure timely resolution to minimise aged debt exposure.
• Liaise directly with customers to obtain supporting information and agree resolutions.

Account Management

• Review customer credit limits quarterly against current and forecast trading levels, recommend changes where required, and escalate any limits that may constrain growth or create unacceptable credit risk.
• Monitor customer credit exposure and escalate potential risks.
• Manage customers operating on both credit terms and proforma payment arrangements.
• Support the onboarding of new customer accounts from a credit control perspective.

Reporting & Continuous Improvement

• Prepare the monthly aged-debt position and provide clear updates on material overdue accounts, disputed balances, collection risks and agreed actions during the Debtors Review with relevant stakeholders.
• Support process improvement initiatives aimed at improving cash collection and processing, reducing disputes and enhancing reporting.
• Assist with month-end activities and audit requirements as required.

Any other duties commensurate with the level of responsibility of this role.

Knowledge, Skills and Experience

Essential

• At least two years’ experience working in an accounting or finance team, including practical experience of credit control, cash allocation or sales ledger activities.
• Strong understanding of credit control principles and sales ledger management.

·        High level of attention to detail and accuracy.

• Clear and confident communicator, able to build effective relationships with customers and internal stakeholders, explain account issues concisely and pursue payment professionally.
• Proactive and solution-oriented with strong initiative.
• Confident user of Microsoft Excel, with working knowledge of intermediate functions and tools such as XLOOKUP and PivotTables.

Desirable

• Experience working within an international business.
• Experience of dealing with major retail customers or international accounts.
• Knowledge of credit insurance processes and customer credit risk management.
• Experience with using Sage 200.