Job Purpose

Responsible for shaping and delivering MPM’s digital transformation, including AI adoption, digital workflow automation and cyber security governance. The role manages key technology partner relationships, oversees cyber security risk, and leads digital change initiatives that improve efficiency, resilience and business performance.

Key Responsibilities

This role deals with a wide variety of tasks including, but not limited to the following:

• Shape and deliver MPM’s digital transformation roadmap, ensuring technology initiatives align with business objectives and operational priorities.
• Lead the adoption of emerging technologies like AI, identifying opportunities to improve productivity, collaboration and decision-making.
• Identify, prioritise and deliver digital workflow automation opportunities that reduce manual effort, improve efficiency and enhance user experience.
• Ensure technology, AI and digital transformation investments deliver measurable business value, with appropriate governance around licensing, usage, adoption and cost optimisation.
• Manage and develop relationships with our external technology partners, ensuring services and projects are delivered effectively and provide value to the business.
• Coordinate and oversee cyber security governance and improvement activities, working with the IT support partner and Security Operation Centre to ensure risks, vulnerabilities and remediation plans are appropriately managed.
• Monitor and report on cyber security risks, ensuring appropriate controls, policies and processes are maintained and continuously improved.
• Lead and deliver digital transformation projects, ensuring they are effectively planned, communicated and implemented across the organisation.
• Engage with stakeholders across all business functions to identify improvement opportunities and translate business requirements into practical technology solutions.
• Promote the effective use of data, systems and digital tools to support better business performance and decision-making.
• Support and influence change management activities, helping colleagues adopt new technologies, processes and ways of working.
• Contribute to the IT, AI & Data strategy, recommending innovations and improvements that support business growth, resilience and operational effectiveness.
• Ensure digital change initiatives are delivered with appropriate governance, security controls and minimal disruption to business operations.

Knowledge, Skills and Experience

Essential

• Experience delivering digital transformation, systems improvement or technology change initiatives within a business environment.
• Strong understanding of business systems, workflows and process automation, with the ability to identify and deliver measurable business improvements.
• Experience managing technology projects from concept through to implementation, including stakeholder engagement, planning and governance.
• Experience delivering AI-enabled solutions and intelligent automation initiatives, including process optimisation, user adoption and governance
• Good understanding of cyber security principles, risks and controls, with experience working alongside external security providers, managed service providers or technology partners.
• Strong commercial awareness, with the ability to assess technology investments and ensure initiatives deliver measurable business value.
• Excellent communication and influencing skills, with the ability to engage effectively with colleagues at all levels of the organisation.
• Strong relationship management skills, with the ability to build trusted partnerships with internal stakeholders and external technology providers.
• Strong organisational and project management skills, with the ability to manage multiple priorities and deliver results against agreed deadlines.
• Ability to analyse business requirements and translate them into practical technology and process improvement initiatives.
• Ability to make sound decisions, manage risk and operate effectively in a fast-paced environment.
• Proficient in Microsoft 365 applications and modern workplace technologies.